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Frequently Asked Questions
We specialize in small and medium sized businesses across a wide range of industries, including professional services, retail, manufacturing, nonprofits, and local government. Our solutions are designed to scale as your business grows.
We offer infrastructure solutions, ongoing maintenance and support, navigating challenges and coming up with cost-effective solutions, and partnering with YOU to help grow your business with the use of effective IT.
No. Many of our clients rely on us as their fully outsourced IT department, while others use us to support or extend their internal IT staff. We tailor our services to fit your needs and budget.
Most support requests are addressed within the day, and urgent issues are prioritized immediately. Our proactive monitoring often allows us to resolve problems before you even notice them.
Services are typically billed at a predictable monthly rate, making it easier to budget and plan. Pricing is based on the size of your business, number of users, and the level of support required.
Absolutely. We implement layered security solutions including firewalls, antivirus, email security, multi-factor authentication, employee training, and regular security assessments to help protect your business from cyber threats.
Yes. We evaluate your current infrastructure and recommend improvements only where necessary. Our goal is to maximize the value of what you already have while ensuring reliability and security.
Yes. We offer secure automated backups and disaster recovery solutions to ensure your data is protected and your business can recover quickly from unexpected events.
We assist with cloud migrations, Microsoft 365, remote work solutions, and ongoing cloud management to improve flexibility, collaboration, and security.
We focus on proactive support, long-term partnerships, and clear communication. With decades of experience supporting small businesses, we understand your challenges and provide solutions that improve efficiency, reduce downtime, and control costs.
Getting started is easy. Contact us to schedule a free consultation, where we’ll review your current IT environment and discuss how we can support your business goals. Just give us a call at (440) 339-3570 or email Dave.Terrill@TTCGrp.com.
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