Question 1

What types of businesses do you work with?

Accepted Answer

We specialize in small and medium sized businesses across a wide range of industries, including professional services, retail, manufacturing, nonprofits, and local government. Our solutions are designed to scale as your business grows.

Question 2

What services do you provide?

Accepted Answer

We offer infrastructure solutions, ongoing maintenance and support, navigating challenges and coming up with cost-effective solutions, and partnering with YOU to help grow your business with the use of effective IT.

Question 3

Do I need an in-house IT person if I work with you?

Accepted Answer

No. Many of our clients rely on us as their fully outsourced IT department, while others use us to support or extend their internal IT staff. We tailor our services to fit your needs and budget.

Question 4

How quickly do you respond to support requests?

Accepted Answer

Most support requests are addressed within the day, and urgent issues are prioritized immediately. Our proactive monitoring often allows us to resolve problems before you even notice them.

Question 5

How are your IT services priced?

Accepted Answer

Services are typically billed at a predictable monthly rate, making it easier to budget and plan. Pricing is based on the size of your business, number of users, and the level of support required.

Question 6

Can you help improve cybersecurity?

Accepted Answer

Absolutely. We implement layered security solutions including firewalls, antivirus, email security, multi-factor authentication, employee training, and regular security assessments to help protect your business from cyber threats.

Question 7

Will you work with our existing systems?

Accepted Answer

Yes. We evaluate your current infrastructure and recommend improvements only where necessary. Our goal is to maximize the value of what you already have while ensuring reliability and security.

Question 8

Do you provide data backup and disaster recovery?

Accepted Answer

Yes. We offer secure automated backups and disaster recovery solutions to ensure your data is protected and your business can recover quickly from unexpected events.

Question 9

Can you help us move to the cloud?

Accepted Answer

We assist with cloud migrations, Microsoft 365, remote work solutions, and ongoing cloud management to improve flexibility, collaboration, and security.

Question 10

What makes your company different from other IT providers?

Accepted Answer

We focus on proactive support, long-term partnerships, and clear communication. With decades of experience supporting small businesses, we understand your challenges and provide solutions that improve efficiency, reduce downtime, and control costs.

Question 11

How do we get started?

Accepted Answer

Getting started is easy. Contact us to schedule a free consultation, where we’ll review your current IT environment and discuss how we can support your business goals. Just give us a call at (440) 339-3570 or email Dave.Terrill@TTCGrp.com.